Refund policy

At First Class Faucets, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help with a hassle-free return and refund process.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Items must be returned within 30 days of delivery.
Products must be unused, uninstalled, and in their original packaging with all parts, manuals, and accessories included.
A valid proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

Used or installed faucets and parts.
Custom orders or special-order items.
Clearance or final sale items.
Items without original packaging or missing parts.

3. Return Process

To initiate a return:

Contact our Customer Service team at returns@firstclassfaucets.com with your order number and reason for return.
We will provide a Return Authorization Number (RMA) and return instructions.
Pack the item securely and include the RMA number with your return.
Ship the product back to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

Once your return is received and inspected:

You will receive an email notification regarding the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days to your original payment method.
Original shipping costs are non-refundable unless the return is due to an error on our part.

5. Damaged or Defective Items

If your item arrives damaged or defective:

Please notify us within 7 days of delivery.
Include photos and a description of the issue.
We will offer a replacement, repair, or full refund at no additional cost to you.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, contact us at returns@firstclassfaucets.com.

7. Cancellations

Orders can be canceled within 12 hours of purchase. After this window, we cannot guarantee cancellation as the order may have already been processed.