Shipping policy

At First Class Faucets, we are committed to providing fast, reliable, and affordable shipping to ensure your kitchen and bathroom essentials arrive on time and in perfect condition. Please review the following information regarding our shipping processes.

1. Order Processing Time

• Orders are processed Monday through Friday, excluding holidays.

• Please allow 1–2 business days for order processing before shipping.

• Orders placed after 12 PM will be processed the next business day.

2. Shipping Rates & Delivery Times

We offer multiple shipping options to suit your needs. Shipping rates are calculated at checkout based on your location and order weight/size.

Note: Delivery times may vary depending on your location and the shipping carrier’s performance.

3. Shipping Locations

We currently ship to:

• All 50 U.S. States (including Alaska and Hawaii)

• U.S. Territories (e.g., Puerto Rico, Guam)

• Select international countries (International shipping options will appear at checkout)

Please note:
International customers are responsible for any customs duties, VAT, or import taxes incurred.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress on the carrier's website.

5. Shipping Delays

While we strive to meet our delivery estimates, shipping may be delayed due to:

• Severe weather

• Carrier disruptions

• Customs clearance (for international orders)

• High volume during holidays

We are not responsible for delays caused by carriers or third-party logistics.

6. Damaged or Lost Shipments

If your package arrives damaged, or if it is lost in transit:

• Contact us within 7 days of the delivery date or expected delivery date.

• Provide your order number and clear photos of the damaged item(s)/packaging (if applicable).

• We will file a claim with the carrier and offer a replacement or refund where appropriate.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.
We are not responsible for packages lost or delayed due to incorrect or incomplete addresses. Please double-check your shipping details before finalizing your order.

8. In-Store Pickup (If Applicable)

If local pickup is available:

• You will receive a confirmation email when your order is ready for pickup.

• Bring your order confirmation and a valid ID when collecting your item.